Head of Sengled Innovation Labs Canada
Say hello to “Snap”
The in-app features include a live monitoring feed from the camera, motion detection of recognized objects triggering automatic snapshots, and a built-in two way audio system.
At first glance, our designers had some ideas on what the issues were with the original UX design based on experience. For one, there weren’t enough peripheral cues to guide the user through the setup process. When an error occurred on the user side, there was no feedback on why the setup failed. It also appears the setup instructions have been directly translated from Chinese to English without giving much thought to language semantics, causing further confusion to an already convoluted set of instructions. In order to validate these assumptions, we conducted user testing.
Our four-step user testing process
Come up with hypotheses on the problematic aspects of the onboarding process.
Draft up a list of onboarding tasks for users to perform during testing.
Conduct user testing on test users, and record the results.
Analyze test results and apply to design.
General feedback from user testing
We redesigned the onboarding process based on the results of the user testing, and also made general improvements to the overall design. We always keep the client involved at this stage, and approached UX with constant two way communication. After agreeing on the wireframes internally, we would send it off to the client for review, and then incorporate their input until we have a version that meets the client’s business objectives.
To allow the client to fully experience the design, we sent over a low-medium fidelity prototype. A couple of changes were also applied during this stage according to Sengled’s request. Once the UX has been set, we then looked at applying Sengled branding guidelines to high fidelity UI.