Product & Business Lead

Department: Sales & Marketing
Employment Type: Full Time

About TTT Studios 

TTT Studios is a digital innovation studio working for a global client list in multiple industries. Over the past decade, we have built multiple applications and patented a portfolio of technologies. This experience puts us in the best position to cater to larger accounts and launch our own products. As a company, our culture is extremely important to us, and we foster a very open, and welcoming environment for our team.

We are a family. We have fun. A good design means everything to us and we use our technical expertise to bring our clients’ vision to life. We expect amazing things from every TTT family member and we drive each other to achieve greatness.

About the Role

Welcome to our Product & Innovation Department, TTT Labs. Our department, essentially like a start-up within TTT Studios, is made up of a high-performing, nimble team that can ideate, plan, develop, analyze, and iterate new product development ideas.

Our current product, Shop Studio Live, has recently launched. Shop Studio Live, a live shopping solution that provides live video streaming, live chat, and featured products directly in an online store. It’s a novel and innovative method for e-commerce merchants to authentically engage with their customers. 

We are looking for an experienced leader who can participate in a wide range of activities such as promoting product growth and customer success while also building and driving the vision of the product. You could be a Product Manager with exceptional business and marketing skills, an entrepreneurial Business & Marketing Manager with a desire to lead product development, or something in between. 

The ideal candidate should have an understanding of best practices when it comes to building and promoting products. Past experience with e-commerce or SaaS startups or products is highly desirable. 

Main Responsibilities

  • Learn everything about our customers through direct communication and data analysis – their pain points and daily frustrations, what gets them excited, and how they like to solve problems. To succeed in this role you should love learning about customers and empathize with their day-to-day life.
  • Work with our customers, Design, and Engineering to iteratively define product features, incorporating the best ideas across the team and maintaining an eye on technical feasibility.
  • Break down features into actionable epics, user stories, acceptance criteria, etc.
  • Own product development meetings (Backlog refinement, Planning, Sprint review & demo) and help improve our product development processes.
  • Maintain a prioritized backlog that balances customer features with critical investments in customer support tooling, architecture, performance, security, and tech debt.
  • Act as the “pre-CEO” of Shop Studio Live, scaling it from an early-stage product to a feature-rich, scalable product.
  • Lead business and marketing strategy and execution which includes creating, managing, and evaluating marketing campaigns on an ongoing basis to see what is (and is not) working. 
  • Lead customer success function by responding to customer inquiries and feedback. Use this information to better understand and resolve customer pain points and needs.

Skills & Qualifications

  • 3+ years experience in business or product management in B2B software industry. 
  • Bachelor’s degree in business, engineering.
  • Experience working with software engineering and design teams, and are comfortable with Agile methodologies and running product sprints.
  • Experience with marketing tools such as Google Analytics, SEMrush, Hubspot CRM.
  • Strong understanding of the e-commerce, live shopping, SaaS industry.
  • Excellent written and verbal communication skills.
  • Possess a high level of attention to detail, project planning, and organizational skills.
  • Strong business acumen, and solid track record of achievement.
  • You are a self-starter with entrepreneurial instincts, who can independently develop, test, and execute ideas.
  • Willingness to adapt to a fast-paced work environment; hack, test, and learn mentality.

Nice to have:

  • E-commerce or SaaS experience is an asset.
  • MBA or Product Management certification is considered an asset.
  • Seen a product through to product/market fit and customer traction.
  • A cover letter to tell us more about yourself and how you fit this role.

Hiring Process

  • Complete this application and include your CV. 
  • If your profile matches what we are looking for, we’ll contact you and set up a short video call.
  • We will set up 1 – 2 interviews via video conference, after which we will contact you with our final decision. 

A Day at TTT Studios

Even during COVID, our (remote) work culture is second to none. Before your first day on the job, we’ll reach out with details about how we’re addressing the pandemic (and our return to the office) and what we do to stay connected with each other. On your first day, you’ll be introduced to the team and we’ll walk you through our onboarding process to get you set up with the tools we use company-wide. Once you’re settled in, our BD team will get you up to speed with our processes, standards, responsibilities, and marketing tools. Soon after you’re equipped with the resources and support you’ll need, you’ll be ready to jump into action.

Our clients operate across a wide range of industries that span professional services, startups, tourism, logistics, e-commerce, and more. For every project you take on, you’ll encounter intellectually stimulating and impactful challenges that will keep you on your toes. Your work will focus primarily on delivering solutions based on Unity, and you’ll definitely be making an impact in the world. Check out some of our past work here.

When working from the office, keep your eyes peeled for our office dogs who will want to be among the first to welcome you to the team. Our perks include work flexibility, happy hours, lunch & learns yoga and boxing lessons, and a cozy massage chair overlooking Vancouver’s scenic waterfront. The team at TTT is passionate about creating software that makes a positive impact, and management does everything it can to plant the seeds that will propel you to greater heights.

More from Us

TTT Studios is an award-winning digital innovation studio focused on empowering businesses through technology. We’re ranked #1 in Canada for custom software and mobile application development. Our values are integrity, passion, and excellence. We’re obsessed with delivering quality work, which is why our team consists of designers and engineers of the highest caliber. We also strongly believe in empowering the community by being heavily involved in local and international events as speakers, educators, and sponsors. Whether you’re a developer, designer, management, or co-op student, every single person here contributes to who we are as a company.

If you’d like an insider look at TTT, be sure to check out our Employee Handbook which has been made publicly available for maximum transparency. In it, you’ll find details on company benefits, our vacation policy, our code of conduct, and what it means to be part of our team at TTT Studios.

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